FAQ

What areas do you serve in Toronto and the GTA?

We proudly provide our valet trash pickup service in Toronto, Vaughan, Markham, Richmond Hill, North York, and surrounding areas across the Greater Toronto Area (GTA). If your condo or apartment building is outside these regions, contact us — we’re always expanding.

How often is trash collected?

Our valet trash service is fully customizable to your building’s needs. We offer collection schedules from 3 nights per week to 7 nights per week, all between 7 PM and 10 PM, for minimal disruption. You will choose the frequency that works best for residents.

Are your staff insured and covered?

Yes. All Prime Valet Trash staff are fully insured and covered under WSIB (Workplace Safety and Insurance Board) for your complete peace of mind. We also ensure all team members wear professional uniforms for a clean, trustworthy appearance.

Can you service luxury Airbnbs or short-term rental properties?

Absolutely. We work with Airbnb hosts and short-term rental managers to provide door-to-door trash collection that keeps properties clean, guest-ready, and free of waste-related complaints.

Do you provide trash bins for residents?

Yes, we do offer it option at an additional cost. We highly recommend providing dedicated trash bins for each resident. This ensures better waste management, prevents leaks and spills, and maintains a cleaner, more professional appearance throughout the property. It also makes the process more convenient and hygienic for residents.

What happens if a resident misses a pickup?

If a resident forgets to put out their trash on the scheduled service night, our team can knock and provide a courtesy reminder. If the resident is unavailable, the trash will be collected on the next scheduled service day. For urgent situations, property managers can request an on-demand pickup for an additional fee.

How much does Prime Valet Trash service cost for property managers?

Our introductory rate starts at $15 per unit for the first month and then from $25 per unit per month thereafter. Pricing is primarily based on the number of units within the property. Many property managers choose to upcharge residents—typically between $30 and $45 per unit—allowing them to generate additional revenue while still providing a valuable service.

Do residents need to pay directly for valet trash service?

No. Property management companies are billed directly for our service. This eliminates the hassle for tenants and ensures smooth, consistent trash collection for the entire building.

What type of trash can you collect?

We collect bagged household waste placed in our designated bins or containers with lids. We do not accept hazardous materials, liquids, large furniture, or oversized items.

We already have chutes and bins—why add this extra service?

Valet trash service enhances property value, boosts resident satisfaction, and maintains superior cleanliness. It minimizes overflowing dumpsters, eliminates unsightly hallway waste, and keeps common areas fresh and odour-free. Additionally, it can serve as a profit-generating amenity for property owners while differentiating your property from competitors.

How do I get started with Prime Valet Trash?

It’s easy — contact us for a free consultation. We’ll discuss your building’s needs, create a custom trash collection plan, and start service quickly with no upfront costs for property managers.